Meet BlumShapiro Consulting
BlumShapiro is the largest regional business advisory firm based in New England, with offices in Connecticut, Massachusetts, and Rhode Island. The Consulting service lines provide services across a wide spectrum, including management consulting, technology consulting, project and portfolio management, and software and business process outsourcing.
As a Microsoft Cloud Solutions Provider (CSP) and Gold Partner, the technology consulting arm of the company is focused on growing its cloud business, including Office 365 services.
David Hale, Senior Consultant, often wears many hats from sales to implementation and migrations. He serves as the Office 365 support contact for more than thirty clients, ranging from small companies with just a few users to non-profits to enterprise-level contacts.
BlumShapiro Consulting launched Concierge to enhance the services offered to its clients. “Concierge lets our engineers focus on new projects while augmenting our support staff,” David explained. A dedicated email and phone number allow customers to get Office 365 and other IT support from certified professionals every hour of every day.
BlumPOWER: a one-stop shop
“Organizations are looking for a predictable and affordable help desk solution,” David said. That’s why BlumShapiro is offering a complete solution—BlumPOWER—which includes Concierge and other technology services along with Office 365 licenses at a predictable per-user, per-month fee.
“Our service offers a bundled solution which includes Office 365 licenses, Concierge 24/7 help desk, cloud backup service, as well as account management,” David explained. This unique offering helps organizations get the most value from their relationship with BlumShapiro Consulting.
“The competition still follows the traditional model of having a retainer account, charging per ticket,” David said. “It’s really helped us differentiate among local IT companies.” In fact, his team recently acquired new business specifically because of the unlimited support and predictable costs through Concierge as a part of BlumPOWER.
Finding a sweet spot with non-profits
Clients of Concierge and BlumPOWER include a number of non-profit organizations, which enjoy discounts on Office 365 E3 licenses along with the many collaboration, security, and infrastructure benefits that the cloud offers.
“We have found that our services have been particularly popular with clients that don’t have existing IT departments, but really need IT support,” David explained. “We have found this is common in a lot of non-profits. And this service allows them to have their technology needs met without being a burden on their budget.”
How is BlumShapiro Consulting building customer lifetime value in the cloud? David answered:
We’re really focusing on the BlumPOWER service as an add-on per Office 365 license. This allows us to provide a more comprehensive service to the customer with support, billing, and all other services bundled together. With an ongoing relationship, we can better identify areas where technology can help our clients improve efficiency, productivity, or reduce costs with additional services or products, such as SharePoint. In that way, help desk support through Concierge allows us to focus on helping clients more strategically. We’re all about lifetime value and building trust, and we’re in it for the long haul.
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