Authors Posts by ModernMSP Staff

ModernMSP Staff

When It Comes to MSP Profit, One Size Does Not Fit All

There are hundreds of conversations moving around in the industry today about all the things you can do to be a great Modern MSP....
artificial intelligence customer retention

Artificial Intelligence: Four Tips to Increase Customer Retention

Artificial Intelligence (AI) has transformed the way businesses operate, and will continue to do so. This is especially true when it comes to marketing...
vendor-neutral

The Importance of Being a Vendor-Neutral MSP

When a client is looking to implement new technology, it can feel like they’re being sold to from all directions. Every company with a...
Cloud Profitablevideo

Video: How Do You Make the Cloud Profitable?

We asked successful MSPs how they go about making the cloud profitable. Here's what they said... "Making the cloud profitable is beyond just mailbox migrations...
introduce automation

5 Ways for MSPs to Introduce Automation

Automation is on the rise as a way to increase revenue. As an MSP, how do you drive greater automation in your services offerings? If...

Happy New Year!! What’s Your 2017 Prediction?

Wishing everyone a spectacular New Year! Where are IT Services Headed this Year? Do you foresee changes in cloud technology? Impacts of new technology on managed...
season's greetings

Season’s Greetings from ModernMSP

Season's greetings! Wishing all of our partners, contributors, readers, tweeters, stoppers-by, and anyone who happens to see this post a most wonderful winter season! Thanks for being...
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VARs, MSPs, and Technology as a Service

One of the first things you'll likely hear when you introduce yourself to someone as a modern MSP is, "What is...what does that...huh?" It's...
azure as a servicevideo

Video: Azure as a Service

“Azure is so broad—there’s between 800 and 1,000 services—so it’s hard to just wrap it around one thing. We basically just try to take...
technology as a service taasvideo

Technology as a Service: What’s in it for You?

We live in a hybrid world. We have hybrid organizations, hybrid gas-electric cars, and who could forget the innovations of hybrid beverages like the...
private cloud public cloud solutions

Public vs. Private Cloud Solutions

Are you making the transition from on-premises technology to cloud-first solutions? You're probably getting a lot of questions from your customers. Will you go...
Azure MSPs Investvideo

Should MSPs Invest in Azure?

"The opportunities in Azure are endless. There’s so many different things that Azure can do, and there’s so many partnerships that Microsoft keeps creating,...
smb value modernmspvideo

SMB Value from the ModernMSP

Being a modern MSP means understanding the SMB value you provide. Small and medium-sized businesses, now more than ever, need MSPs to help them...
iot internet of things

Time for IoT Security to Catch Up

With a growing market share, the Internet of Things (IoT) continues to affect the way we interact, both personally and professionally. Today, people are...
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IAAS, PAAS, SAAS, DAAS… Simplifying the Acronym Overload

As a modern MSP, you've probably seen or heard the phrase "as a service" more times than you can count. Infrastructure as a Service,...
thanks

ModernMSP Gives Thanks…

Thanksgiving is officially upon us. ModernMSP staff would like to share a few things we’re thankful for this year. Let’s start with the IoT hackers....
automation processesvideo

Video: Always Sunny with Automation

A work-life without automation for your daily processes can feel like a horror movie. The rattling noise of your fingers rapidly clamoring on the keyboard, the migraine...
keeping up

ModernMSP: Keeping Up is Exhausting

IT services have fallen victim to a never-ending cycle of evolution. What was once the latest trend is now a thing of the past....

The Internet Apocalypse: Tweets from the DDoS Attack of 2016

It was a dark night. A cold night. A night so riddled with mystery and hair-raising chills that many wondered if it was the...

Meme of the Week!

Being an IT services provider is hard work. We're here to help with new insights every day, PLUS a little fun mixed in –...
scale automatevideo

Scale, Automate, and Help Your Customers Evolve – Video

Modern managed service providers (MSPs) must help customers scale and automate, where appropriate, to help retain a loyal customer base. Three heads of Microsoft...
managed servicevideo

Video: If You Like It Then You Shoulda Put a Managed Service On It

In the modern world of support and managed services, relationships are more important now than ever. That is why it’s crucial for any service...
apcvideo

Video: Surf, Sand and Solutions at APC

The Microsoft Australia Partner Conference (APC) took place on Sept. 5-8 on the Gold Coast. Coffee fueled many of the participants as they networked...
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Video: Migration…It’s Just the Beginning

If you're only doing migrations—and stopping there—you're missing out on opportunities to make the cloud profitable. Modern MSPs generate lifetime value by driving consumption...
automationvideo

Video: Delivering Automation to Customers

It’s time that we start working with the robots. Well, kind of. Really, it's time to mix people and automated processes together to make...
service deliveryvideo

Video: Why MSPs Automate Service Delivery

The service delivery of a business will define the interaction between the company and the client. The company offers a service and the client...
IT automationvideo

Video: How IT Automation Enriches Our Lives

The automation of certain IT processes not only makes the clients' lives easier, it also benefits IT professionals. There are many things that could...
one-percent club recurring revenue

The One-Percent Club

It’s one thing to think about the future; it’s another to be living it. Now is the time to start living in it. In...
microsoft cloud

Microsoft Cloud: Makin’ it Rain

Microsoft knows a thing or two about cloud. One of these things is that there is tremendous potential in the cloud that’s only just...